Frequently asked questions.
Whether you need to make a reservation, get a quote, or just want to learn more about our services, our friendly and knowledgeable customer service team is always available to assist you and answer any questions you may have.
For any pickup from 9:55PM to 4:55 am we charge $50 extra. Other wise
our rates are fixed.
As long as your reservation is confirmed and approved by
our dispatcher, then the answer is yes.
DOT#4132529 / MC#1582752
We will track your flight and we will arrange accordingly.
Depending on a lot of factors, example( how long the
delay, if there is another pickup after or before you) but in
general we will do our best to accommodate any
surprises. Please read through our terms and conditions.
We will wait up to 1.5 hrs complementary after landing, then we charge $40 for each 30 minutes extra of waiting.
No, but you can bring yours and will keep it for you free of
charge.
You can cancel the ride up to 24 hr before your pickup
time free of charge. During the 24 hr you will be charged the full amount. You can cancel by Texting: 215-430-1819
Gratuity is not included. We leave the amount of gratuity for our customer to decide, but generally speaking any where from 18% to 30% depending on your satisfaction.
The only common fee is processing fee of 3.3% which is charged by credit card. Please check our Terms and condition of service for any other occasional charges.